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About us
Service process

On site maintenance service process
1、 Call for repair
If customers find that there are problems with household appliances, they can contact us in time, and we will provide on-site service at the first time. ?
2、 Registration appointment
Describe the failure of the electrical appliance, so as to send the right person to solve your trouble. You need to describe the type, brand, model, failure phenomenon of electrical appliances, as well as your contact information and address. We will provide door-to-door service. Then the maintenance technician calls you to discuss the time of on-site service. ?
3、 Come on time
According to the appointed door-to-door service time, arrive at the designated place on time. ?
4、 Check the fault
Before maintenance, check the failure of the electrical appliances, so as to eliminate the fault symptomatically. Maintenance technicians through testing and troubleshooting, check out the cause of electrical failure. ?
5、 Determining costs
Before troubleshooting, report the cause of the fault first and quote the cost of repairing the fault, so that you can have a clear idea. At the same time, you can also give up the repair because the price exceeds the budget. If we give up the repair, we don't charge for it (except in the case of prior agreement)
6、 Troubleshooting
If you agree to the repair, you will start to formally remove the fault until the fault disappears. After troubleshooting, you can start the machine for acceptance until you feel satisfied. ?
7、 Fill out voucher
After the repair is completed, we will provide you with service vouchers and bills, which indicate the cause of the failure, repair results, maintenance costs, warranty time, as well as our company's service and complaint calls. Finally, clean up the service site, clean up the maintenance waste and restore the items moved due to maintenance. ?
8、 Provide warranty
During the warranty period, when the electrical appliances you repair appear the original fault again, please call our company as soon as possible. We will provide free warranty service for the repaired appliances according to your repair records.

On site service standard
1、 Before visiting:
1. Make a door-to-door appointment ?
2. Dress neatly
2、 After the door
1. After the door, gently ring the doorbell, if there is no doorbell, you should gently knock on the door rhythmically. It is strictly forbidden to tap the door vigorously and kick with feet. ?
2. Hello, we are the service staff of * * air conditioning. Is this Mr. / Ms. *? We are now providing air-conditioning service and showing our identification. The user can only enter the door with the consent of the user. ?
3. You must put on shoe covers before entering the door. ?
4. Language communication, after entering the door, ask the user about the installation position or usage of the product. A. Before installation, check the invoice carefully to see whether it is consistent with the model and whether the materials are complete; B. Design the installation location, learn from the user in detail, and communicate with the user. Ask the user's opinion to determine the reasonable installation position and piping direction (installation); C. listen to the user's fault description (maintenance)
5. After communication, spread out the cloth and put the tools on the cloth one by one. Pay attention to handle the tools with care. ?
6. Attention must be paid to the indoor environment during installation and maintenance, and the work site shall be well arranged. When you need to move the furniture, you should negotiate with the user and get the user's consent before moving. ?
7. Keep your hands clean and avoid unnecessary contact with your home items. ?
8. Safe operation during installation and maintenance: A. operate in strict accordance with the product installation and maintenance operation process; B. Check whether the indoor products are installed firmly; C. Check the cause carefully, find out the fault and avoid reckless maintenance; D. Explain the faults and the problems in the maintenance and make reasonable explanations to the users. If you are not clear, please contact the company. ?
9. High altitude operation: A. safety belt and safety rope must be used for installation and maintenance of air conditioner, and safety articles shall be inspected in time. 10. Attention must be paid to the people and objects below, and tools must not fall down; C. When installing and maintaining the outdoor unit, two persons must be present at the same time, and the user can also assist in handling the problem; D. After the operation, the operation site shall be cleaned up. ?
11. Debug products, teach users to use the products, introduce air conditioning performance, precautions and common care.